Refund policy

At Pitaka, every product is handcrafted with care and made using traditional artisanal techniques. Due to the nature of our products and hygiene standards, we follow a strict return and refund policy.

1. No Return / No Refund Policy

All purchases made on Pitaka are final. We do not accept returns, exchanges, or refunds once an order has been placed and dispatched.

2. Damaged or Wrong Product

In the rare case that you receive:

a damaged product, a defective item, or a wrong product, you must notify us within 24 hours of delivery with:

Order number, Unboxing video (mandatory), Clear photos of the product and packaging.

Without a proper unboxing video, claims will not be accepted.

3. Handmade Product Variations

Minor variations in texture, polish, engraving, weight, finish, or handcrafted detailing are natural characteristics of artisanal products and shall not be considered defects.

4. Cancellation Policy

Orders once placed cannot be cancelled after processing or dispatch. Pitaka reserves the right to cancel any order due to unforeseen circumstances, stock unavailability, or payment issues.

5. Shipping Charges

Shipping charges, COD charges, taxes, and handling fees are non-refundable under all circumstances.

6. Contact for Support

For genuine order-related concerns, contact us at:

Our team will review eligible cases and provide appropriate resolution at our sole discretion.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pitaka.co.in@gmail.com. Please note that returns will need to be sent to the following address: 280, Jainsons, Raviwar Peth, Pune-411002

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pitaka.co.in@gmail.com.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pitaka.co.in@gmail.com.